Frequently Asked Questions

Simply export your transaction history from Shakepay as a CSV file, then upload it to our platform. We'll automatically process your transactions and generate all required financial reports within minutes.

No! Clarity Crypto Tax is designed for non-experts. We handle all the complex calculations and generate reports in standard accounting format that any CPA can understand.

Most users see their reports generated in under 5 minutes. Processing 1,000+ transactions typically takes less than 5 minutes with our optimized CSV parser.

Choose Personal if you're an individual investor with simple buy/sell transactions (<100 trades/year). Choose Corporate if you're a business, need full accounting reports (trial balance, journal entries), or have complex trading activity (100+ trades/year).

Each buy, sell, trade, transfer, or reward event counts as one transaction. For example: buying BTC on Shakepay = 1 transaction. Transferring to another wallet = 1 transaction. Trading BTC for ETH = 1 transaction.

Yes! You can upgrade anytime and we'll pro-rate the difference. Your transaction history and categorizations will carry over seamlessly.

If you're not satisfied within 30 days of purchase, email us for a full refund. No questions asked. We want you to be completely confident in Clarity Crypto Tax.

We generate 6 comprehensive reports: Trial Balance, Double-Entry Journal, Income Statement, Realized Gains & Losses, Currency Balances, and Balance Sheet. All reports are CRA-compliant and formatted for professional accounting use.

Currently, we're optimized for Shakepay with their specific exchange rates and transaction formats. Support for additional Canadian exchanges is coming soon.

Yes! Our reports follow standard accounting principles (trial balance, double-entry journal) and export to formats accountants use daily (Excel, QuickBooks, Xero). No crypto expertise needed on their end.

We use Shakepay-specific exchange rates for 100% accurate tax calculations. Generic tools use market rates that may differ 2-5% from actual Shakepay transaction rates.

Yes. We use bank-level encryption for all data transmission and storage. Your transaction data is never shared with third parties and is stored securely in Canadian data centers.

No. You export CSV files directly from Shakepay and upload them to our platform. We never ask for or store your Shakepay login information.

Yes, you can request deletion of your account and all associated data at any time by contacting support.

Yes! All reports are formatted to meet CRA requirements for cryptocurrency tax reporting. We use the correct cost basis methods (FIFO) and proper categorization for Canadian tax purposes.

We support all tax years. You can process transactions from any date range and generate reports for specific calendar or fiscal years.

No, we generate the financial reports you need for tax filing. You or your accountant will use these reports to complete your actual tax return with the CRA.

FIFO (First-In, First-Out) is the CRA-approved method for calculating cost basis. It means the first crypto you bought is considered the first crypto you sold. This affects your capital gains calculations and must be done correctly for tax compliance.

Shakepay exports transactions as CSV (Comma-Separated Values) files. Our platform is optimized to read and process all Shakepay CSV formats automatically.

Yes! You can upload CSVs from different time periods and we'll process them all together, maintaining accurate cost basis across years.

We support all digital assets available on Shakepay, including Bitcoin (BTC), Ethereum (ETH), and any new assets they add to their platform.